Shipping policy

Every WILLUME order ships free, worldwide across our markets, with a tracking number. Here is how it works, from checkout to your door.

Free shipping

Shipping is free on every order, to every country we deliver to. No minimum spend, no delivery surcharges, no calculated rates at checkout. Returns are free too — see our Refund Policy.

Where we ship

We currently deliver to: Australia, New Zealand, the United States (the 48 contiguous states and Washington, D.C. — we do not ship to Alaska, Hawaii, Puerto Rico, or U.S. territories), the United Kingdom, Ireland, Germany, France, the Netherlands, Belgium, and Austria. If your country is not on this list, checkout will not offer shipping to you yet.

Processing time

We pack and ship orders within 1-3 business days. Orders placed on weekends or public holidays are processed the next business day.

Delivery times

These are typical delivery times after your order ships. They are estimates, not guarantees. Customs checks and peak seasons can add a few days.

  • Australia & United States: 3-15 business days
  • New Zealand: 5-15 business days
  • United Kingdom: 5-15 business days
  • Germany, France, Netherlands, Belgium, Austria, Ireland: 5-15 business days

Tracking

When your order leaves the warehouse, we email you a shipping confirmation with your tracking number. Tracking can take one to three days to show its first update. That is normal.

Duties and taxes

The price you see at checkout is the price you pay. Taxes are calculated and collected at checkout where they apply. If you are ever asked to pay an import duty, customs fee, or brokerage charge to receive your parcel, email the receipt to admins@willume.com and we will refund that amount in full. No surprise fees.

If your order is late

If your order has not arrived more than 20 business days after your shipping confirmation, you choose what happens next. Email us at admins@willume.com. We will either send a replacement at no cost or cancel the order and refund you in full. The choice is yours.

Wrong address

Please check your address at checkout. If you spot a mistake, email us within 24 hours of ordering, or before you receive your shipping confirmation, whichever comes first. Once a parcel ships, we cannot reroute it. If a parcel comes back to us as undeliverable, we will contact you to arrange a free reshipment or a refund.

Lost or damaged in transit

If your tracking stops moving, or shows delivered but nothing arrived, email us. We will investigate with the carrier. If the order is confirmed lost, we will replace it or refund you in full. If your lamp arrives damaged, email us photos within 7 days of delivery and we will send a free replacement — covered by our three-year warranty.

Returns

You have 30 days from delivery to return your order for any reason, and return shipping is free. We send you a prepaid postage label. See our Refund Policy for the full process.

Your statutory rights

Nothing in this policy limits your rights under the law of your country. If you are in the EU or UK, you are entitled to delivery without undue delay, and you keep all statutory remedies if we fail to deliver.